Refund Policy
Last updated: 27 June 2026
This Refund Policy explains when refunds are available for SealFont digital products. It forms part of our Terms of Service. Because SealFont products are sold through Dodo Payments as Merchant of Record, approved refunds are processed by Dodo Payments.
1Digital, auto-generated products
SealFont signets are digital goods that are generated automatically from the name you provide and delivered immediately as downloadable files. Because the product is digital and auto-generated (delivered instantly), all sales are generally final and non-refundable once the files have been delivered. By purchasing, you acknowledge that delivery begins immediately and that you are requesting immediate access to the digital files.
2When we will provide a refund
We will review and, where appropriate, refund your purchase in the following cases:
- Non-delivery — you completed payment but did not receive your files and they are not available to download;
- Corrupted or defective files — the delivered files are corrupted, unreadable, or technically defective and we are unable to provide a working replacement;
- Duplicate charge — you were charged more than once for the same order.
3How to request a refund
To request a refund under one of the cases above, email support@sealfont.com within 14 days of your purchase, including your order number, the email address used at checkout, and a short description of the problem (with a screenshot if relevant). We may first offer to fix the issue — for example, by re-delivering or regenerating the files. If a refund is approved, it is processed by Dodo Payments back to your original payment method; the time to appear depends on your bank or card issuer.
4What is not refundable
Refunds are generally not available for reasons such as:
- changing your mind after the files have been delivered;
- entering the wrong name or selecting the wrong shape at checkout (contact us — we will try to help regenerate the file);
- dissatisfaction with the inherently stylized, software-generated nature of the design;
- the signet not being accepted for any official seal registration — acceptance is not guaranteed (see our Terms of Service).
5Chargebacks
If you believe a charge is incorrect, please contact us first at support@sealfont.com — we can usually resolve issues quickly. Chargebacks and billing disputes are also handled by Dodo Payments as Merchant of Record.
6Contact
Refund requests and questions: support@sealfont.com.